The Nielsen Report: Trusting in the Word of Mouth and Leveraging Social Media

The times may be changing in the advertising world but the most trusted resource for consumers is still fairly simple: people trust recommendations from friends and consumer opinions posted online far more than traditional advertising resources. According to a 2011 Nielsen Global Trust in Advertising survey, 92 percent of consumers responded that they trust recommendations from friends and family above all other forms of advertising. 70 percent said they trust consumer opinions posted online above other advertising methods. More traditional methods of advertising such as website, magazine, radio and TV ads ranked in the 40 – 50 percent range. See the graph below for figures on other forms of advertising:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This means there’s big potential with social commerce and advertising – social venues and sites lend themselves to a word of mouth approach that offers more authentic and transparent communication that consumers value. If consumers like a product, they will spread their recommendations through venues like Facebook, Twitter and Pinterest and online review boards. Nielsen analyzed 79 social ad campaigns on Facebook over six months – these campaigns targeted users with friends that are fans of or have interacted with the brand – and found a 55 percent greater lift in ad recall through these social ads than non-social ads.

This Nielsen survey was conducted in August/September 2011 and polled more than 28,000 consumers in 56 countries throughout Asia Pacific, Europe, Latin America, the Middle East, Africa and North America.

A New Digital Valley: The Isaacson School for New Media

Those of us in the digital media world here were eagerly tuned in to this recent announcement from Colorado Mountain College: the college announced it will be forming the Isaacson School for New Media, a cutting-edge New Media program based in the Roaring Fork Valley.

I had the privilege of attending the announcement at CMC’s Aspen campus and appropriately, I was posting updates to their Facebook page (you can see me in action here). As a recent Journalism graduate, the importance of learning digital skills in college hits close to home.

The Isaacson School will offer a digital journalism program, a digital marketing and design program and a digital media production program. The classes will incorporate New Media skills including internet media, social networking and mobile technologies.

This has really spurred the idea of the Roaring Fork Valley as ” the new digital valley” and you can see why. The school is really a partnership between some major players: Walter Isaacson is president and CEO of the Aspen Institute and past chairman and CEO of CNN and editor of TIME magazine; Colorado Mountain College is an expansive community college operating in eleven different locations in the Rocky Mountains; the decision to base the school in the Roaring Fork Valley offers not only a strong cultural and progressive backdrop but opportunities for partnerships between local businesses and ventures in the valley.

And there is a definite emphasis on making this a leading educational program. Rick Johnson, instructional chair at CMC Aspen, spoke at the announcement and said the goal for the new school is “not just to create a program but a leading program.”

“This will be a very different kind of program than what we’ve seen in the past,” he said.

Isaacson also spoke, via video, about the cutting-edge program: “I’m really thrilled to be a partner with Colorado Mountain College and everybody who supports it in this great endeavor for new media, new technology and the future of the Roaring Fork Valley.”

“I’m convinced by being part of a community college where people really understand how new media gets applied in the real world, we’ll be finding all sorts of new ways of looking at new media two, three, 10, 20 years down the road.”

Read the Isaacson School for New Media’s Prospectus here.

See more local coverage here:

The Post Independent: CMC and CEO of Aspen Institute join together to launch School for New Media
Real Aspen: CMC Launches Isaacson School for New Media
Aspen Daily News Online: CMC, Isaacson partner for new media program
The Aspen Business Journal: CMC launches Issacson School for New Media
The Aspen Times: Aspen Institute’s Isaacson joins with CMC to launch new school

 

The Business Sustainability Rating: Free Webinar on Thursday, March 29

This is the last webinar in an excellent series from Retailer Edge on helping your business succeed. We’re always striving to provide you with the latest industry news and trends to help your business grow and succeed.

The Resurg Group and Retailer Edge will be presenting a free webinar on understanding the business sustainability rating this Thursday, March 29 at 1 p.m. PST. The hour-long webinar will focus on:

  • Understanding the Business Sustainability Rating (BSR) and how it is calculated
  • Using the BSR to identify opportunities for performance improvement in your business
  • How applying the BSR in your business today will make you more money

The webinar will be lead by Mike Aylen, Australia’s leading authority on inventory management, and Meredith Wharton, General Manager of the Resurg Group.

To learn more about this webinar and to register, click here.

The webinar is sponsored by:

 

 

 

Optimizing the Inventory Cycle: Free Webinar on Thursday, March 15th

Our team at Footsteps Marketing is really impressed with Retailer Edge’s work in the business industry and that’s why we’ll continue to update you on their free webinar series. We’re always striving to provide you with the latest industry news and trends to help your business grow and succeed.

The Resurg Group and Retailer Edge will be presenting a free webinar on optimizing the inventory cycle through better inventory management this Thursday, March 15 at 1 p.m. PST. The hour-long webinar will focus on:

  • The significance of poor inventory management on cash-flow and what can be done to improve it.
  • Ways in which you can easily identify under and overstocking challenges, before they become issues that impact your bottom line.
  • How inventory can be controlled better throughout your whole store, and the benefits that will bring to your bottom line.

The webinar will be lead by Mike Aylen, Australia’s leading authority on inventory management, and Meredith Wharton, General Manager of the Resurg Group.

To learn more about this webinar and to register, click here.

The webinar is sponsored by:

 

 

 

Customer Referral Program – Earn a $250 Credit!

FootSteps Marketing is pleased to announce its recently updated Referral Program.  We understand that our best new source of customers are your referrals and we want to pay you for them!

Here are the details of the Customer Referral Program:

For every referral that you send to us that becomes a customer, we will credit your account $250. To make matters easier, we’re offering an Atlanta Ace Show Special to those who sign up with us before March 31st.

Hope you like the new program! Please don’t hesitate to send us your feedback or questions.  You can email referral info or questions to chris@footstepsmarketing.com or call Chris directly at 970-510-5143.
 

Want to Increase Your Margins and Cash-flow? Check out this Free Webinar on March 1

The Resurg Group and Retailer Edge will be presenting a free webinar on increasing your bottom line this Thursday, March 1 at 1 p.m. PST. The hour-long webinar will focus on:

  • The significance of poor inventory management on cash-flow and what can be done to improve it
  • Ways in which you can easily identify under and overstocking challenges, before they become issues that impact your bottom line
  • How inventory can be controlled better throughout your whole store, and the benefits that will bring to your bottom line.

The webinar will be lead by Mike Aylen, Australia’s leading authority on inventory management, and Mark Jenkins, Managing Partner of the Resurg Group.

To learn more about this webinar and to register, click here.

The webinar is sponsored by:

 

 

 

FootSteps Marketing Team Continues to Grow

 As FootSteps Marketing approaches our third anniversary, we are more than pleased to announce some new additions to our diverse team (and a glowing new staff picture). Joining Teresa, Nick and Patience in the managed service staff are Alissa and Jon. We’re beefing up our sales team headed by Pat with Chris, Pamela and Stefanie. And the very newest addition is three-week-old Dylan Swann, who will be tagging along with his mother Teresa.

Thanks to our dedicated customer base, FootSteps now represents more than 60 individual retailers, spanning 150 retail stores across the U.S. and Canada. As you can see, we’re growing rapidly and adding talented, professional new faces to our team to meet our expanding customer base. We look forward to another exciting and successful fourth year.

In picture, back row: Alissa, Stefanie, Pamela, Nick, Jon, Pat
Front row: Chris, Patience, Teresa and Dylan

 

FootSteps Marketing presents the Retailer Guide to Internet Marketing at Worldwide Distributors Spring Show!

Worldwide Distributors and FootSteps Marketing partnered in presenting a seminar to the membership of Worldwide at their Spring Buying Show in Reno, NV, February 2012.  The seminar, Retailers Guide to Results Driven Marketing was attended by over 100 independent retailers from all over the world.

The seminar emphasized the key factors of a successful interactive marketing program:

  • Implement a professionally designed, engaging website, that is easy to change and keep current
  • Use consistent outbound email promotions to customers to keep top of mind awareness for the store
  • Ensure the website is built to be “Google/Yahoo” friendly, and submit the website to local search engine listings
  • Integrate Social Media into both the website, and into email promotions to enhance viewer engagement
  • Use all available tools i.e. Google Analytics, email statistical tracking, to measure results.

To view the presentation click here:  Retailer Guide to Internet Marketing

This simple formula will provide measurable customer engagement, i.e. how many times customers sought out the website and reviewed content and participated in promotions.  Then the Cost of Customer Engagement can be determined to find the return on investment for the marketing program.

FootSteps will be working directly with all of the members of Worldwide Distributors to help them implement Internet marketing programs that will drive footsteps into their stores, and have some fun while doing it!  If you are interested in finding out more information, please feel free to contact us.

 

Worldwide Distributors is a dynamic, member-owned buying group that has been supplying independent retailers across the US and Canada with products and services for over 50 years.

Worldwide offers access to over 3,000 vendors in a variety of categories:
• Camping • Fishing •Tackle • Hunting Sports • Clothing • Footwear • Hardware
• Homeworld • Athletics • Lawn/Garden/Patio • Toys/Seasonal

Worldwide is a member-owned, member-directed cooperative.  With your membership, you become a voting member – making your voice count!  To find out more about this unique opportunity to enhance your buying opportunities and increase your profitability, contact us today.

What’s it worth? How do you figure Return on Investment for Internet and Social Marketing?

ROI-of Interactive and Social Marketing

If the thought of starting an Internet marketing campaign brings dollar signs to mind, then think again!  Internet marketing, when done correctly and effectively, is low cost and affordable!  Read on, to see how you can have a reaching, engaging relationship with your customers, for less than the cost of a stamp (and none of the printing costs either!)

The most common question that comes from our clients are: “Is the Internet working for me?”, and “How do I know?”

Well, I think we have figured it out.  Internet, or interactive marketing is a direct marketing medium that only works if we directly engage our customers.  If we ask them to do something, do they do it?  What else do they do?

Each time your customers directly respond to any of your Internet-related promotions, website or social media pages, this counts as one customer engagement.  These actions by your customers are indications that they are interested in your business, and would like to do business with you.  But do you know how much these promotions, “likes” and visits actually cost you, per customer?

To calculate the cost per customer engagement, here’s what you do first:

  • Look up your monthly web traffic statistics (if you are not sure how to do that, send me an email)
    • An average FootSteps customer engages 750 customer visits per month
  • If you do participate in email promotions, look at your email results to see how many customers open your emails
    • An average FootSteps customer sends one email per month to approximately 3,000 customers, and has a 20% open rate, which means the email was opened 600 times.
  • Go to your Facebook page and check to see how many customers “engaged” in your site page.
    • An average FootSteps customer with a Facebook page engages approximately 100 customers per month.

Armed with this information, we can now determine the cost per customer engagement:

  • 750 web visits + 600 opens via email + 100 Facebook engagements = 1,450 monthly engagements by customers of your Internet based marketing promotions
  • Monthly cost of FootSteps Marketing services = $395
  • Cost per customer engagement = 395/1450 = $0.27

Some of our more aggressive customers have a cost per customer engagement as low as 4 cents!  Is a direct interaction with a customer who has sought you out, and is interested in doing business with you, worth between 4 and 27 cents?

Contact either Chris Bouchard, Director of Sales and Marketing, or Patrick Curry to have us review your cost per customer engagement, or to get you started generating more business!

What’s the buzz: Social Commerce – Flash Deals for Retailers!

Can Flash Deals work for Independent Retailers?

The following post is about online selling of Keurig Coffee Makers, and that Flash Deals do work and are here to stay! 

Alpine Ace Hardware, with stores in Aspen, Carbondale, Clifton and Redlands, Colorado recently demonstrated that there is a new way for retailers to put their foot into direct selling on their websites.  The concept is called a flash deal and is a part of the growing concept called social commerce.

An example: Alpine Ace rolled out the sale of 5 coffee makers each for two of their stores, and sold all 10 in two hours! 

The offer was extremely aggressive but it did demonstrate that social commerce and flash deals do work, that they get the customers attention and they get customers into the store!  You can check out Alpine’s current deal that is being offered through a local marketing website, www.CommunityFootsteps.com.

Social commerce is selling products and/or services online, in a limited quantity or limited time basis, with aggressive pricing or discounts.  The items need to be promoted via all interactive marketing channels, email, web posting and especially, Facebook and Twitter.  The customer purchases the deal online through the social commerce site (e.g. Community Footsteps) and prints out a voucher, then comes to the store to redeem the voucher and hopefully, buys more products or services!

It’s kind of like owning your own Groupon service and keeping the margins!

You will be hearing more about this on a regular basis as I feel it is the most important new best practice for 2012!  If you are interested in talking about this, drop me a line at pat@footstepsmarketing.com.