The times may be changing in the advertising world but the most trusted resource for consumers is still fairly simple: people trust recommendations from friends and consumer opinions posted online far more than traditional advertising resources. According to a 2011 Nielsen Global Trust in Advertising survey, 92 percent of consumers responded that they trust recommendations from friends and family above all other forms of advertising. 70 percent said they trust consumer opinions posted online above other advertising methods. More traditional methods of advertising such as website, magazine, radio and TV ads ranked in the 40 – 50 percent range. See the graph below for figures on other forms of advertising:
This means there’s big potential with social commerce and advertising – social venues and sites lend themselves to a word of mouth approach that offers more authentic and transparent communication that consumers value. If consumers like a product, they will spread their recommendations through venues like Facebook, Twitter and Pinterest and online review boards. Nielsen analyzed 79 social ad campaigns on Facebook over six months – these campaigns targeted users with friends that are fans of or have interacted with the brand – and found a 55 percent greater lift in ad recall through these social ads than non-social ads.
This Nielsen survey was conducted in August/September 2011 and polled more than 28,000 consumers in 56 countries throughout Asia Pacific, Europe, Latin America, the Middle East, Africa and North America.










